Each year, the top staffing agencies in the United States and Canada earn Inavero’s Best of Staffing® Award if they can prove superior service quality. The competition is intense, and agencies cannot win the award without stellar ratings from the hiring professionals and job candidates with whom they work.
This year, United Personnel is proud to announce we have earned the 2018 Best of Staffing® Award for both talent (candidates) and clients for providing remarkable service quality throughout Massachusetts and Connecticut. Fewer than 2 percent of all staffing agencies in the U.S. and Canada earned the award for service excellence this year, and we are honored to be part of this elite group!
What do we do?
Every day, we at United Personnel connect more than 1,000 people with wonderful jobs throughout Western Massachusetts and beyond. From temporary and contract work to direct hire placement, we provide clients with staffing solutions in a variety of industries and fields, including:
- Light Industrial
- Information Technology
Since 1984, we have worked to develop and leverage a profound knowledge of the local employment market to help candidates and our customers. By cultivating close partnerships with many of the area’s largest employers - as well as smaller, local businesses - we can provide excellent matches for employers and employees alike.
How did we win?
Inavero, a leading provider of satisfaction surveys for many industries, with a focus on staffing and accounting firms, uses a three-step process identify superior service
Step One begins when Inavero sends an electronic satisfaction survey to the staffing agency’s clients and job candidates. The survey asks them to rate the agency on a scale from 0-10 based on their most recent experience and asks how likely they are to recommend the agency to a friend or colleague.
During Step Two, the ratings are collected, and each staffing agency’s survey responses are calculated and validated by a third-party research firm and by the competition administrator, Inavero.
Step Three entails Inavero determining the minimum satisfaction score that staffing agencies must earn to be awarded Best of Staffing. It’s worth noting that each year the minimum score required to win the client and talent satisfaction has been significantly higher than the industry average across the board.
And, we have you to thank for our success in this rigorous process!
We are grateful to our loyal customers, for collaborating with us on developing and implementing innovative best practices for human resource management, including employee training and retention, operational compliance, and efficiency. You have helped us to refine and improve our staffing and employment solutions over the years, making this award possible.
We are thankful to our candidates for trusting us to find a match for your talents. Our promise to you is to continue working on your behalf to provide you with the highest customer satisfaction possible.